- Orders before 4 PM are eligible for same-day delivery in Dubai, Sharjah, Ajman only and next day delivery for other orders in the United Arab Emirates.
- Orders over AED 200 are eligible for Free Delivery.
- Delivery 7 Days a Week except for public holidays.
- We make every best effort to ship your order by noon on the next working day. An emergency situation or severe weather condition may cause a delay in the shipment.
- The company does not ship "signature required". Customers are responsible to have someone available to receive items when shipped.
- The company is not responsible for any lost or damaged items during the shipping process.
- Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed. Shipping fees are non-refundable. The original shipping fee will be deducted from your refund.
- Courier will be handing your delivery when you provide your Emirates ID / Passport and pay the total invoice amount.
- You must be over the age of 18 to place an order. If you are underage and you place an order, you will lose your money, guaranteed.
- All IQOS Heets products are non-returnable.
- You have a 1-year warranty for IQOS devices from the manufacturer.